📚Help & FAQ
How does TheOne get the best market price for trading?
TheOne ensures the best possible prices through a two-layer system:
Layer 1: AI Smart Routing that analyzes extensive aggregated liquidity across order books to generate the most efficient route.
Layer 2: Special trading conditions enabled by exclusive agreements with exchanges and liquidity providers.
Together, these layers factor in delivery costs, price impact, and other variables — all strategically balanced to maximize user savings.
What is Savings?
Savings in TheOne represent the difference between the amount a user receives when trading tokens via TheOne’s AI Smart Routing and what they would have received using the open market in comparison with specific market players (CEXs, DEXs, liquidity providers). In other words, it’s the extra value TheOne helps you unlock by finding and executing the most efficient trade path across multiple liquidity sources.
What fees does TheOne charge?
Service Fees
TheOne does not charge users any fees for its operations. It only benefits from the savings generated through optimal routing and smart execution. No savings for users – no fees for TheOne.
Withdrawal Fees
When transferring tokens or coins to a user's wallet, TheOne applies fixed withdrawal fees per network:
Network
TheOne fee (Native Coin)
TheOne fee (Any Token)
ERC20
$0.5 / 0.00015 ETH
$0.1 / 0.000026 ETH
BEP20
$0.025 / 0.000025 BNB
$0.05 / 0.00005 BNB
TRC20
$1.5 / 3 TRX
$1.5 / 3 TRX
Withdrawal fees are dynamic, determined by network conditions and liquidity providers.
Withdrawing a single asset aggregated from multiple sources will sum the fees of those sources.
These fees are deducted automatically during the withdrawal process.
Network fees (when trades are routed through DEXs)
Network fee is the on-chain settlement cost of your order, which includes gas fees and any applicable liquidity provider fees.
TheOne reduces gas and DEX-related fees by using optimized routing smart contracts written in bytecode, which provides up to 20% gas cost efficiency.
This network cost is included in the token price.
TheOne accounts for gas fees and pool fees in route calculations, so you always see the true effective rate. In the interface, these expenses are displayed separately for clarity.
What is Savings Share, and when is it charged?
Savings share is the portion of the saved funds that TheOne retains as a reward for providing an optimized and efficient routing experience.
TheOne keeps only 30% of the smaller savings compared to other providers. For example, if compared with two other providers, you would save $1.00 and $2.00 with TheOne, it would keep only $0.30 (30% of the smaller $1.00 savings).
If a route is built through a single source without savings, the Savings Share is set to $0.00, and no additional fees apply.
If a route generates savings, the savings are shown in the Comparison Breakdown, and the corresponding Savings Share is applied.
This ensures full transparency: you pay only when they actually benefit.
How can I import a token?
Instead of waiting for a listing or searching for pools manually, you can import any token by entering its smart contract address. TheOne automatically fetches key details such as the network, liquidity, token age, and trading activity. Trading is available if the token has a liquidity pool on one of the DEXs integrated with TheOne (ETH, BSC)
Pay attention: this type of token has not been reviewed or verified by TheOne. Trading it may involve significant risks, including potential scams, loss of funds, and regulatory issues. TheOne does not endorse this token and assumes no responsibility for any consequences related to its use or trading.
When available, swaps are limited to base network tokens (BNB & ETH) and stablecoins (USDT & USDC). This minimizes unnecessary risk and provides more predictable interaction with volatile assets. If a token has no liquidity, swaps are not available, even if the contract is imported.
Imported tokens come with an automatically set slippage tolerance for trading, which can always be adjusted in the DEX Swap interface settings.
Imported tokens cannot be deposited yet. They can only be bought and sold within TheOne.
In the My Assets list, imported tokens appear with a DYOR label if they are present in the balance.
How to Import
Paste the token’s contract address into the search field.
Review the auto-fetched details (network, liquidity, market cap, 24h volume).
Acknowledge the risk warning (DYOR first).
Select a pair and adjust the slippage tolerance as desired.
Confirm the swap to receive the token in your balance.
What is the VIP level?
The more you trade, the less you pay. TheOne's 10-level VIP system offers savings share deductions based on your 30-day trading volume.
As a reward, you get a lower savings share, which increases your profit and savings from trading assets using TheOne. You can find the current deduction rates and terms in the dedicated section of TheOne app.
What are ONE Points?
Using TheOne Exchange, you will get ONE points. Collect as many ONEs as you can — it’s the key to future rewards.
The more you trade with the app and save, the more points you will earn.
Earn extra ONE Points from partner campaigns, exclusive events, and limited-time challenges. You can always find ongoing activity on our socials.
Together with RevenueShare, you can earn a share of ONEs collected by your Referrals:
1% from Level 1 (direct invites)
0.2% from Level 2
0.1% from Level 3
Collect ONE, and stay tuned for what's to come next!
What is a Referral Program?
TheOne has introduced a generous referral program available to all users.
It includes three levels of referrals designed to encourage network growth and engagement:
Level 1 — users directly invited by a participant
Level 2 — users invited by Level 1 referrals
Level 3 — users invited by Level 2 referrals
A user earns rewards (called RefShare) from all three referral levels.
RefShare equals 30% of the Savings Share that TheOne receives from the referred users.
More details about Savings Share and the calculation method are available [here].
The larger a user’s referral network becomes, the more they can earn across all levels.
Which liquidity providers does TheOne support?
TheOne integrates with the most efficient CEXs, DEXs, and liquidity providers to deliver cost-effective trade routes.
Which networks does TheOne support?
TheOne operates across major networks, including BSC, Ethereum, and Tron, to deliver optimal trade routes. Solana integration is planned to be completed by the end of October 2025.
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